At Stitch Hut Int, we want every customer to be satisfied with their purchase. Customers can request a return within 3 days of receiving their order. Returns are accepted only for items that are defective, the wrong item was sent, or products that remain unused. Items that have been used, altered, or damaged, as well as sale items, are not eligible for return. Original packaging or tags are not required, but the product must be in good condition to qualify for a return.
Conditions for Return
Returned items must meet the conditions described above. When initiating a return, customers should clearly state the reason for returning the product. Stitch Hut Int reserves the right to inspect returned items before approving any refund. Items that do not meet return conditions may be rejected. Customers are encouraged to contact our support team promptly to ensure a smooth return process.
Refund Policy
Once a returned item is received and inspected, refunds are processed within 5 days. Refunds are applicable in cases such as defective items, wrong items shipped, or services not delivered as promised. Customers may choose their preferred method of refund, including bank transfer, Wise, Western Union, or any other mutually agreed method. The time for the refund to appear in the customer’s account may vary depending on the selected method and processing times of financial institutions.
Refund Amount and Shipping Charges
Refunds include the cost of the product and applicable shipping charges. Shipping fees are refundable if the return meets the policy conditions. Customers should allow sufficient time for the refund to be credited to their account after processing. Stitch Hut Int ensures that refunds are handled efficiently and transparently.
Return and Refund Process
To initiate a return or refund, customers should contact Stitch Hut Int with their order details, reason for return, and preferred refund method. Our customer support team will provide instructions for returning the item and any required documentation. Unauthorized returns or items sent without prior approval may not be accepted. It is recommended to carefully follow the provided return instructions to avoid delays.
Shipping of Returns
Customers are responsible for shipping the returned product to Stitch Hut Int. We recommend using a reliable shipping method with tracking to ensure the return reaches us safely. International returns may incur additional shipping fees and customs handling, which are the responsibility of the customer. Stitch Hut Int is not responsible for lost or delayed return shipments that are not tracked.
Contact Information for Returns and Refunds
If you have any questions, concerns, or need assistance with returns or refunds, please contact Stitch Hut Int directly:
WhatsApp: +92 302 0635814
Phone: +92 52 4261505
Email: stitchhut06@gmail.com
Our customer support team is available to guide you through the return and refund process and provide any additional information required.
Additional Notes
Stitch Hut Int strives to make the return and refund process as smooth and transparent as possible. All returns and refunds are subject to this policy, and any exceptions must be approved by our support team before returning the item. Customers are encouraged to keep their order details, tracking numbers, and any communication with our team for reference. Delays may occur due to shipping or processing, but our team will assist in resolving any issues promptly.